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8/7/2007
West Coast Novelty New Update- August 2007 GOT MY EYES ON YOUR COMMENTS
Though I try to always be available for a telephone call from a customer with a pertinent comment regarding all facets of West Coast Novelty Corp. performance, I realize that email is often the language of choice. I see and read with interest EVERY website comment that our site elicits. Most are just requests for passwords to access our website. Occasionally, I get a short letter regarding a business topic. I read them carefully and will often respond. WCN is fortunate to have a large family of accounts with whom we do business. I would like to thank each and every one of you for your continued patronage. Though it is impossible to visit all of you personally, please know that your comments are most welcome and always merit consideration.
When I think of what I seek most of all from our website at WCN, it is improved communication. We want you to know about our ever-growing and extensive line of excellent Licensed and Custom Headwear, Apparel, and Novelties. In addition, we are always looking for “Free Advice”. Please consider these paragraphs my effort to open the dialogue. Your turn!
Thanks,
Brian T. McCroden
CEO/WCN
P.S. We have big plans for this website in the not too distant future. One day you will be able to click on an item of interest. A menu will pop up with the teams available, current inventories, pricing, and the ability to order the product. We realize this is nothing earth-shatteringly new, but we are eager to make working with WCN friendly and convenient.
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10/10/2006
West Coast Novelty New Update- October 2006 Banner Year for "The Coast". 18 months ago as I reflected on the great
challenge that lay in front of us, I was filled with trepidation as to
how and if we could pull it off. The challenge, of course, was the
relocation of our entire distribution process to Memphis, Tennessee.
Sure the rationale seemed good. The central location of Memphis in the
USA makes it an ideal place to reach 70% of the population within two
days shipping. Operating costs are lower and our facility is far more
distributor-friendly than the many hangars in Alameda that we called
home.
However, the reality of transferring our inventory, software, expertise,
while not missing a beat in delivering orders to our customers seemed
overwhelming. Well, today in October of 2007, I am proud of West Coast
Novelty Corp. and its many employees for "pulling this off" with a
relatively minimal disruption in service. Yes, there have been growing
pains as we bring the new facility up to speed.
But the long term benefits to you, our customers, will make this a strong move in the name of Customer Service and Satisfaction. Our business is more and more dependent on prompt delivery. Deadlines for delivery are tighter and unyielding. Do or Die is the order of the day. By building a state of the art distribution facility run by the best minds in the business, we aim to continue to reward the trust you put in us when you give us your business.
As we conclude the 25th year of West Coast Novelty Corp. under the current leadership, we feel that we are honing our skills in a way that will make us an even more profitable partner with whom you can work. The combination of better quality products, superior designs, excellent sales staff and management and a strong commitment to doing our job: DELIVERING GREAT PRODUCTS IN A TIMELY FASHION! means that we will continue to merit your patronage and together we will profit together.
As we grow, we still continue to be responsive to our customers. Constructive criticism is not only welcomed but sought. We are committed to filling our niche in the best way possible. I and all of the leadership at WCN are a phone call away. No call goes unreturned.
Thanks for continuing to include us in your constellation of Vendor-Partners. We take our role seriously and your trust is our reward.
Respectfully,
Brian T. McCroden
CEO/WCN
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3/21/2006
West Coast Novelty News Update - March 2006 March 2006…..
WCN is pleased to offer several great new lines for 2006...Available to ship now...WCN's 2006 MLB offering featuring a great assortment of headwear and apparel for men, women and children. We also have, available to ship now, our current fitted fashion line of MLB/Cooperstown headwear. Our next release of MLB/Cooperstown fashion fitted headwear is also now available to book for July delivery. For Fall 2006, we are proud to offer a great selection of new NFL headwear and apparel as well. Please contact your sales representative or our offices regarding this line.
All of these programs and inventories may be accessed through the Catalog section of our website (if you don't already have a log in, you will need to submit a request for a WCN log in to access these catalogs on line. This can be done on the Catalog tab as well by clicking on "Need a Login.")
Coming in April...
WCN will release a SALE of Fall merchandise (NFL & College items). Stay tuned, and check back often. In the meantime...Be sure to check our MLB sale for great bargains on apparel and headwear!
Also new from WCN...Pitstop Pack, a great selection of NASCAR apparel and headwear. And don't forget Final Four merchandise, also available now!
Coming in April...We will release our best ever Holiday Booking program featuring a tremendous assortment of new novelty items for the holidays.
As the NBA season moves toward the playoffs, be sure to check out our available NBA headwear, apparel and novelties for at once shipping.
A final note...We have been in the process of adding images to our website for our available inventory. Once you run an inventory report, simply click on the code in the left column and you will be able to access the image of the item (as well as pricing and other important information).
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